are you surprised?

Hey there,

Do you remember the last time someone surprised you with an unexpected gift?
 I’ll bet you remember who the giver was, what the gift was, and when you got it. We remember things like this because of the infrequency with which we receive surprise treats. Even just a simple personalized thank you card in the mail will go far in this age of electronic everything and mass-mailings.

There is nothing more special than the occasional surprise treat or reward to your team members, your clients, your mentors, or your customers. Here is an example:At Pink Olive, we implemented the Good Gifter Program earlier this year that rewards our customers for shopping with us in-store. Customers receive oodles of benefits such as a giftcard for being a ‘Good Gifter’ after their 6th visit, unexpected surprises and snail mail on their birthday. It’s our way of showing our customers how much we appreciate them and value their business.It won’t take much, a little something will do the trick.  The real gift you’ll be giving is the gesture of appreciation and thanks that won’t soon be forgotten. It’s the thought that will come back in spades when you deepen your connection to those who support you most.How can you apply this to your business? Can you think of 3 little things you can do for 3 of your clients or someone you admire that shows how much you appreciate them? I would love to hear about your ideas here.


Grace Kang
Your Retail Product Mentor

P.S. As many of you know, my private coaching program is currently closed. However, I thought I would shake things up and open up 3 “critique my line” private sessions to 3 people this month. First come, first serve. If you are interested, please sign up here. I will not be accepting any private clients for the rest of 2012.image: knot & bow

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