Archives for October 2012


are you surprised?

Hey there,

Do you remember the last time someone surprised you with an unexpected gift?
 I’ll bet you remember who the giver was, what the gift was, and when you got it. We remember things like this because of the infrequency with which we receive surprise treats. Even just a simple personalized thank you card in the mail will go far in this age of electronic everything and mass-mailings.

There is nothing more special than the occasional surprise treat or reward to your team members, your clients, your mentors, or your customers. Here is an example:At Pink Olive, we implemented the Good Gifter Program earlier this year that rewards our customers for shopping with us in-store. Customers receive oodles of benefits such as a giftcard for being a ‘Good Gifter’ after their 6th visit, unexpected surprises and snail mail on their birthday. It’s our way of showing our customers how much we appreciate them and value their business.It won’t take much, a little something will do the trick.  The real gift you’ll be giving is the gesture of appreciation and thanks that won’t soon be forgotten. It’s the thought that will come back in spades when you deepen your connection to those who support you most.How can you apply this to your business? Can you think of 3 little things you can do for 3 of your clients or someone you admire that shows how much you appreciate them? I would love to hear about your ideas here.


Grace Kang
Your Retail Product Mentor

P.S. As many of you know, my private coaching program is currently closed. However, I thought I would shake things up and open up 3 “critique my line” private sessions to 3 people this month. First come, first serve. If you are interested, please sign up here. I will not be accepting any private clients for the rest of 2012.image: knot & bow

one degree of separation

As the saying goes, everyone is connected by six degrees of separation. Well, in today’s interconnected, always plugged in, social media-heavy environment, I’m starting to think we’re all connected by less than six degrees. I’d even venture to say its closer to one degree. We meet so many people on a daily basis, from people on the street, to store owners, to your best friend’s half brother.

The thing that separates successful people from less successful people is the ability to embrace these one degree connections. Here is what I mean. If we can foster these relationships that are created on a daily basis, relationships that could lead to new ideas, business ventures, partnerships or support systems, the opportunity becomes endless.

We are all blessed to meet new and interesting people all arond us but sometimes our fear gets in the way. Kick your fear to the curb and say hello. You may be pleasantly surprised how much you have in common with a new acquaintence or how that one meetup lead to new opportunity you would have never imagined. When you meet people with a giving heart, you attract other giving people. This is the kind of relationship where you will continue to look out for each other beyond that first day and support each other – now, that’s the kind of life that I want to live. Don’t you? If you missed my post from two weeks ago on how I met my dear friend Barb, you can check out her story here.

Every time I go out and meet people, the world becomes smaller and smaller. Take the time to get to know people, foster a real relationship, and the possibilities become endless. You never know who you will meet!